Refund Policy

Effective Date: February 23, 2026

Quick Heal Printer (“we,” “our,” or “us”) provides wireless printer setup, Wi-Fi configuration, troubleshooting, and related printer support services. This Refund Policy explains the terms under which refunds may be issued for our services.

By using our services, you agree to this Refund Policy.

1. Service First, Pay Later Model

We follow a “Get Help Now, Pay Later” approach. Payment is collected only after the agreed service has been delivered.

You are expected to review the completed service before making payment.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • The issue remains unresolved due to our technical error.

  • The service delivered does not match the agreed scope of work.

  • Duplicate payment was made.

  • Billing error occurred.

Refund requests must be submitted within 7 days of service completion.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Issues caused by hardware failure after service completion.

  • Printer damage due to misuse, power surge, or third-party interference.

  • Customer refusal to follow provided troubleshooting steps.

  • Change of mind after successful service delivery.

  • Manufacturer-related warranty limitations or restrictions.

  • Network or ISP-related issues beyond our control.

4. Partial Refunds

In some cases, a partial refund may be issued if:

  • Part of the service was completed successfully.

  • Additional work beyond the original scope was declined by the customer.

The final refund amount will be determined after reviewing the service records.

5. Remote Support Services

For remote sessions:

  • If the session is disconnected due to customer-side network issues, rescheduling will be offered before considering a refund.

  • If access is denied after scheduling and technician allocation, a service fee may still apply.

6. Processing of Refunds

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued using the original payment method.

  • Processing times may vary depending on the payment provider or bank.

7. Chargebacks & Disputes

If a chargeback is initiated without contacting us first:

  • We reserve the right to dispute the chargeback with proof of service delivery.

  • Future services may be denied until the dispute is resolved.

We encourage customers to contact us directly for faster resolution.

8. Cancellations

  • Appointments canceled before technician allocation will not incur charges.

  • Same-day cancellations after scheduling may incur a service reservation fee.

9. Limitation of Liability

We are an independent printer repair and maintenance service provider and are not affiliated with or endorsed by any printer manufacturers or brands.

We are not liable for:

  • Data loss

  • Hardware damage not caused by our actions

  • Warranty voiding due to third-party service

  • Indirect or consequential damages

Customers are responsible for backing up important data before service.

10. Contact Us

For refund requests or billing questions, please contact:

Email: admin@quickhealprinter.online

Business Address:
Shop No. 216, 2nd Floor, Nehru Place Commercial Complex – 110019

Please include your service reference number and payment details when requesting a refund.

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